Terms and Conditions

Last Updated: December 2025

Welcome to SRS Natural. By accessing this website (https://srsnatural.com/) and purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.

1. General Information

This website is operated by SRS Natural, based in Bankura, West Bengal. Throughout the site, the terms “we”, “us”, and “our” refer to SRS Natural. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms stated here.

2. Nature of Products

Our products (such as Cow Dung Cakes/Upla for Havan) are 100% natural, organic, and hand-made. Due to the handcrafted nature of these items:

  • There may be slight variations in size, shape, weight, and color between individual items.
  • These variations are not defects but are characteristic of natural, handmade products.

3. No Refund & No Return Policy

Please Review Your Order Carefully Before Purchasing.

Due to the organic and consumable nature of our products, all sales are final.

  • No Refunds: We do not offer cash refunds or reversals once an order has been placed and processed.
  • No Returns: We do not accept returns of delivered goods.
  • No Exchanges: We do not offer product exchanges.

By completing a purchase on our website, you acknowledge and agree to this strict no-refund policy.

4. Shipping and Delivery

We ship to addresses within India. Delivery timelines are estimates and commence from the date of shipping, rather than the date of order. We are not responsible for delays caused by courier companies or unforeseen weather conditions.

5. Pricing

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

6. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of West Bengal, India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bankura, West Bengal.

Questions?

If you have questions about the Terms and Conditions, please contact us at info@srsnatural.com.